{"id":662,"date":"2026-01-26T16:49:44","date_gmt":"2026-01-26T16:49:44","guid":{"rendered":"https:\/\/convert24.co\/refund-policy\/"},"modified":"2026-03-11T11:41:29","modified_gmt":"2026-03-11T11:41:29","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/convert24.co\/de\/refund_policy\/","title":{"rendered":"R\u00fcckerstattungsrichtlinie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"662\" class=\"elementor elementor-662 elementor-209\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413412f8 e-flex e-con-boxed e-con e-parent\" data-id=\"413412f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145aaab0 elementor-widget elementor-widget-text-editor\" data-id=\"145aaab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"996\" data-end=\"1016\">Letzte Aktualisierung: 2026<\/p><p data-start=\"1018\" data-end=\"1166\">Diese R\u00fcckerstattungsrichtlinie gilt f\u00fcr alle Dienstleistungen, die von Digital24 (\u201eFirma\u201c, \u201ewir\u201c, \u201euns\u201c, \u201eunser\u201c) \u00fcber <a class=\"decorated-link\" href=\"https:\/\/website.co\" target=\"_new\" rel=\"noopener\" data-start=\"1131\" data-end=\"1149\">https:\/\/convert24.co<\/a> (der \u201eDienst\u201c) angeboten werden.<\/p><p data-start=\"1168\" data-end=\"1298\">Mit dem Kauf einer Testversion oder eines Abonnements stimmst du dieser R\u00fcckerstattungsrichtlinie zus\u00e4tzlich zu unseren Nutzungsbedingungen und Abonnementbedingungen zu.<\/p><hr data-start=\"1300\" data-end=\"1303\"><h3 data-start=\"1305\" data-end=\"1354\">1. Digitale Dienste und EU-Widerrufsrecht<\/h3><p data-start=\"1356\" data-end=\"1426\">Unsere Dienstleistungen sind digitale Dienstleistungen, die sofort nach dem Kauf bereitgestellt werden.<\/p><p data-start=\"1428\" data-end=\"1705\">Gem\u00e4\u00df Artikel 16 der Richtlinie 2011\/83\/EU stimmst du mit der Nutzung des Dienstes ausdr\u00fccklich der sofortigen Ausf\u00fchrung der digitalen Dienstleistung zu und best\u00e4tigst, dass du dadurch dein gesetzliches Widerrufsrecht verlierst, sobald auf den Dienst zugegriffen oder er genutzt wurde.<\/p><p data-start=\"1707\" data-end=\"1780\">Sobald der Dienst gestartet wurde, sind daher keine R\u00fcckerstattungen mehr gesetzlich vorgeschrieben.<\/p><hr data-start=\"1782\" data-end=\"1785\"><h3 data-start=\"1787\" data-end=\"1803\">2. Bezahlte Testversion<\/h3><p data-start=\"1805\" data-end=\"1841\">Die 7-Tage-Testversion ist eine <strong data-start=\"1826\" data-end=\"1840\">bezahlte Testversion<\/strong>.<\/p><p data-start=\"1843\" data-end=\"1947\">Mit dem Start der Testversion erkl\u00e4rst du dich damit einverstanden, dass die auf der Checkout-Seite angezeigte Testgeb\u00fchr sofort berechnet wird.<\/p><p data-start=\"1949\" data-end=\"2012\">Die Testgeb\u00fchr ist <strong data-start=\"1966\" data-end=\"2011\">nicht erstattungsf\u00e4hig, sobald die Testversion gestartet wurde<\/strong>.<\/p><hr data-start=\"2014\" data-end=\"2017\"><h3 data-start=\"2019\" data-end=\"2063\">3. Freiwillige R\u00fcckerstattungen (Kommerzielle Geste)<\/h3><p data-start=\"2065\" data-end=\"2210\">Ungeachtet des Vorstehenden kann Digital24 nach eigenem Ermessen eine R\u00fcckerstattung als kommerzielle Geste unter den folgenden Bedingungen gew\u00e4hren:<\/p><p data-start=\"2212\" data-end=\"2245\">Alle folgenden Bedingungen m\u00fcssen erf\u00fcllt sein:<\/p><ul data-start=\"2247\" data-end=\"2513\"><li data-start=\"2247\" data-end=\"2316\"><p data-start=\"2249\" data-end=\"2316\">Der R\u00fcckerstattungsantrag wird innerhalb von 14 Tagen nach dem ersten Kauf gestellt<\/p><\/li><li data-start=\"2317\" data-end=\"2356\"><p data-start=\"2319\" data-end=\"2356\">Dies ist dein erster Kauf bei uns<\/p><\/li><li data-start=\"2357\" data-end=\"2412\"><p data-start=\"2359\" data-end=\"2412\">Dein Konto hat zuvor keine R\u00fcckerstattung erhalten<\/p><\/li><li data-start=\"2413\" data-end=\"2458\"><p data-start=\"2415\" data-end=\"2458\">Der Dienst wurde nicht \u00fcberm\u00e4\u00dfig genutzt<\/p><\/li><li data-start=\"2459\" data-end=\"2513\"><p data-start=\"2461\" data-end=\"2513\">Es werden kein Missbrauch, Betrug oder b\u00f6swilliges Verhalten festgestellt<\/p><\/li><\/ul><p data-start=\"2515\" data-end=\"2604\">Das Erf\u00fcllen dieser Bedingungen garantiert keine R\u00fcckerstattung. Alle Anfragen werden manuell gepr\u00fcft. <\/p><hr data-start=\"2606\" data-end=\"2609\"><h3 data-start=\"2611\" data-end=\"2637\">4. Nicht erstattungsf\u00e4hige F\u00e4lle<\/h3><p data-start=\"2639\" data-end=\"2690\">In den folgenden F\u00e4llen werden keine R\u00fcckerstattungen gew\u00e4hrt:<\/p><ul data-start=\"2692\" data-end=\"2968\"><li data-start=\"2692\" data-end=\"2706\"><p data-start=\"2694\" data-end=\"2706\">Testgeb\u00fchren<\/p><\/li><li data-start=\"2707\" data-end=\"2732\"><p data-start=\"2709\" data-end=\"2732\">Abonnementverl\u00e4ngerungen<\/p><\/li><li data-start=\"2733\" data-end=\"2760\"><p data-start=\"2735\" data-end=\"2760\">Vergessene K\u00fcndigungen<\/p><\/li><li data-start=\"2761\" data-end=\"2793\"><p data-start=\"2763\" data-end=\"2793\">Teilweise Abonnementzeitr\u00e4ume<\/p><\/li><li data-start=\"2794\" data-end=\"2809\"><p data-start=\"2796\" data-end=\"2809\">Unbenutzte Zeit<\/p><\/li><li data-start=\"2810\" data-end=\"2856\"><p data-start=\"2812\" data-end=\"2856\">Konten, die wegen Missbrauchs oder Verst\u00f6\u00dfen gesperrt wurden<\/p><\/li><li data-start=\"2857\" data-end=\"2890\"><p data-start=\"2859\" data-end=\"2890\">\u00dcberm\u00e4\u00dfige oder professionelle Nutzung<\/p><\/li><li data-start=\"2891\" data-end=\"2938\"><p data-start=\"2893\" data-end=\"2938\">K\u00e4ufe, die mit Rabatten oder Werbeaktionen get\u00e4tigt wurden<\/p><\/li><li data-start=\"2939\" data-end=\"2968\"><p data-start=\"2941\" data-end=\"2968\">Benutzerdefinierte oder manuelle Dienstleistungen<\/p><\/li><\/ul><hr data-start=\"2970\" data-end=\"2973\"><h3 data-start=\"2975\" data-end=\"3004\">5. So beantragst du eine R\u00fcckerstattung<\/h3><p data-start=\"3006\" data-end=\"3064\">Um eine R\u00fcckerstattung zu beantragen, musst du dich an unser Support-Team wenden unter:<\/p><p data-start=\"3066\" data-end=\"3092\">E-Mail: <strong data-start=\"3073\" data-end=\"3092\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3075\" data-end=\"3090\">info@convert24.co<\/a><\/strong><\/p><p data-start=\"3094\" data-end=\"3106\">Und Folgendes angeben:<\/p><ul data-start=\"3108\" data-end=\"3188\"><li data-start=\"3108\" data-end=\"3121\"><p data-start=\"3110\" data-end=\"3121\">Vollst\u00e4ndiger Name<\/p><\/li><li data-start=\"3122\" data-end=\"3139\"><p data-start=\"3124\" data-end=\"3139\">E-Mail-Adresse des Kontos<\/p><\/li><li data-start=\"3140\" data-end=\"3161\"><p data-start=\"3142\" data-end=\"3161\">Abonnementtyp<\/p><\/li><li data-start=\"3162\" data-end=\"3188\"><p data-start=\"3164\" data-end=\"3188\">Grund f\u00fcr die Anfrage<\/p><\/li><\/ul><p data-start=\"3190\" data-end=\"3262\">Wir k\u00f6nnen zus\u00e4tzliche Informationen anfordern, um deine Identit\u00e4t und Nutzung zu \u00fcberpr\u00fcfen.<\/p><hr data-start=\"3264\" data-end=\"3267\"><h3 data-start=\"3269\" data-end=\"3296\">6. Bearbeitung von R\u00fcckerstattungen<\/h3><p data-start=\"3298\" data-end=\"3394\">Wenn die R\u00fcckerstattung genehmigt wurde, wird sie innerhalb von 5\u201310 Werktagen auf die urspr\u00fcngliche Zahlungsmethode zur\u00fcckerstattet.<\/p><p data-start=\"3396\" data-end=\"3485\">Geb\u00fchren des Zahlungsabwicklers, Transaktionsgeb\u00fchren und W\u00e4hrungsumtauschkosten sind nicht erstattungsf\u00e4hig.<\/p><hr data-start=\"3487\" data-end=\"3490\"><h3 data-start=\"3492\" data-end=\"3509\">7. R\u00fcckbuchungen<\/h3><p data-start=\"3511\" data-end=\"3620\">Die Einleitung einer R\u00fcckbuchung, ohne zuerst unser Support-Team zu kontaktieren, stellt einen Versto\u00df gegen diese R\u00fcckerstattungsrichtlinie dar.<\/p><p data-start=\"3622\" data-end=\"3729\">Wir behalten uns das Recht vor, dein Konto zu sperren und alle damit verbundenen Verwaltungs- und R\u00fcckbuchungsgeb\u00fchren einzuziehen.<\/p><hr data-start=\"3731\" data-end=\"3734\"><h3 data-start=\"3736\" data-end=\"3754\">8. Missbrauch der Richtlinie<\/h3><p data-start=\"3756\" data-end=\"3819\">Wir behalten uns das Recht vor, jede R\u00fcckerstattungsanfrage abzulehnen, wenn wir Folgendes feststellen:<\/p><ul data-start=\"3821\" data-end=\"3936\"><li data-start=\"3821\" data-end=\"3849\"><p data-start=\"3823\" data-end=\"3849\">wiederholte R\u00fcckerstattungsversuche<\/p><\/li><li data-start=\"3850\" data-end=\"3871\"><p data-start=\"3852\" data-end=\"3871\">mehrere Konten<\/p><\/li><li data-start=\"3872\" data-end=\"3899\"><p data-start=\"3874\" data-end=\"3899\">abnormale Nutzungsmuster<\/p><\/li><li data-start=\"3900\" data-end=\"3936\"><p data-start=\"3902\" data-end=\"3936\">betr\u00fcgerisches oder b\u00f6swilliges Verhalten<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Letzte Aktualisierung: 2026 Diese R\u00fcckerstattungsrichtlinie gilt f\u00fcr alle Dienstleistungen, die von Digital24 (\u201eFirma\u201c, \u201ewir\u201c, \u201euns\u201c, \u201eunser\u201c) \u00fcber https:\/\/convert24.co (der \u201eDienst\u201c) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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