{"id":658,"date":"2026-01-26T16:49:44","date_gmt":"2026-01-26T16:49:44","guid":{"rendered":"https:\/\/convert24.co\/refund-policy\/"},"modified":"2026-03-11T11:41:29","modified_gmt":"2026-03-11T11:41:29","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/convert24.co\/es\/refund_policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"658\" class=\"elementor elementor-658 elementor-209\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413412f8 e-flex e-con-boxed e-con e-parent\" data-id=\"413412f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145aaab0 elementor-widget elementor-widget-text-editor\" data-id=\"145aaab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"996\" data-end=\"1016\">\u00daltima actualizaci\u00f3n: 2026<\/p><p data-start=\"1018\" data-end=\"1166\">Esta pol\u00edtica de reembolso se aplica a todos los servicios proporcionados por Digital24 (\u201cEmpresa\u201d, \u201cnosotros\u201d, \u201cnuestro\u201d) a trav\u00e9s de <a class=\"decorated-link\" href=\"https:\/\/website.co\" target=\"_new\" rel=\"noopener\" data-start=\"1131\" data-end=\"1149\">https:\/\/convert24.co<\/a> (el \u201cServicio\u201d).<\/p><p data-start=\"1168\" data-end=\"1298\">Al adquirir una prueba o una suscripci\u00f3n, aceptas esta pol\u00edtica de reembolso, adem\u00e1s de nuestros T\u00e9rminos de servicio y T\u00e9rminos de suscripci\u00f3n.<\/p><hr data-start=\"1300\" data-end=\"1303\"><h3 data-start=\"1305\" data-end=\"1354\">1. Servicios digitales y derecho de desistimiento de la UE<\/h3><p data-start=\"1356\" data-end=\"1426\">Nuestros servicios son servicios digitales que se prestan inmediatamente despu\u00e9s de la compra.<\/p><p data-start=\"1428\" data-end=\"1705\">De acuerdo con el art\u00edculo 16 de la Directiva 2011\/83\/UE, al empezar a utilizar el Servicio, das tu consentimiento expreso para la prestaci\u00f3n inmediata del servicio digital y reconoces que, por lo tanto, pierdes tu derecho legal de desistimiento una vez que se haya accedido al Servicio o se haya utilizado.<\/p><p data-start=\"1707\" data-end=\"1780\">Por lo tanto, una vez que el Servicio ha comenzado, no se exige legalmente ning\u00fan reembolso.<\/p><hr data-start=\"1782\" data-end=\"1785\"><h3 data-start=\"1787\" data-end=\"1803\">2. Prueba de pago<\/h3><p data-start=\"1805\" data-end=\"1841\">La prueba de 7 d\u00edas es una <strong data-start=\"1826\" data-end=\"1840\">prueba de pago<\/strong>.<\/p><p data-start=\"1843\" data-end=\"1947\">Al iniciar la prueba, aceptas que se te cobre inmediatamente la tarifa de prueba que se muestra en la p\u00e1gina de pago.<\/p><p data-start=\"1949\" data-end=\"2012\">La tarifa de prueba es <strong data-start=\"1966\" data-end=\"2011\">no es reembolsable una vez que ha comenzado la prueba<\/strong>.<\/p><hr data-start=\"2014\" data-end=\"2017\"><h3 data-start=\"2019\" data-end=\"2063\">3. Reembolsos voluntarios (gesto comercial)<\/h3><p data-start=\"2065\" data-end=\"2210\">Sin perjuicio de lo anterior, Digital24 podr\u00e1, a su entera discreci\u00f3n, conceder un reembolso como gesto comercial bajo las siguientes condiciones:<\/p><p data-start=\"2212\" data-end=\"2245\">Se deben cumplir todas las condiciones siguientes:<\/p><ul data-start=\"2247\" data-end=\"2513\"><li data-start=\"2247\" data-end=\"2316\"><p data-start=\"2249\" data-end=\"2316\">La solicitud de reembolso se realiza dentro de los 14 d\u00edas siguientes a la compra inicial<\/p><\/li><li data-start=\"2317\" data-end=\"2356\"><p data-start=\"2319\" data-end=\"2356\">Esta es tu primera compra con nosotros<\/p><\/li><li data-start=\"2357\" data-end=\"2412\"><p data-start=\"2359\" data-end=\"2412\">Tu cuenta no ha recibido previamente ning\u00fan reembolso<\/p><\/li><li data-start=\"2413\" data-end=\"2458\"><p data-start=\"2415\" data-end=\"2458\">El Servicio no se ha utilizado en exceso<\/p><\/li><li data-start=\"2459\" data-end=\"2513\"><p data-start=\"2461\" data-end=\"2513\">No se detecta ning\u00fan abuso, fraude o comportamiento de mala fe<\/p><\/li><\/ul><p data-start=\"2515\" data-end=\"2604\">El cumplimiento de estas condiciones no garantiza un reembolso. Todas las solicitudes se revisan manualmente. <\/p><hr data-start=\"2606\" data-end=\"2609\"><h3 data-start=\"2611\" data-end=\"2637\">4. Casos no reembolsables<\/h3><p data-start=\"2639\" data-end=\"2690\">No se conceder\u00e1n reembolsos en los siguientes casos:<\/p><ul data-start=\"2692\" data-end=\"2968\"><li data-start=\"2692\" data-end=\"2706\"><p data-start=\"2694\" data-end=\"2706\">Tarifas de prueba<\/p><\/li><li data-start=\"2707\" data-end=\"2732\"><p data-start=\"2709\" data-end=\"2732\">Renovaciones de suscripci\u00f3n<\/p><\/li><li data-start=\"2733\" data-end=\"2760\"><p data-start=\"2735\" data-end=\"2760\">Cancelaciones olvidadas<\/p><\/li><li data-start=\"2761\" data-end=\"2793\"><p data-start=\"2763\" data-end=\"2793\">Per\u00edodos de suscripci\u00f3n parciales<\/p><\/li><li data-start=\"2794\" data-end=\"2809\"><p data-start=\"2796\" data-end=\"2809\">Tiempo no utilizado<\/p><\/li><li data-start=\"2810\" data-end=\"2856\"><p data-start=\"2812\" data-end=\"2856\">Cuentas suspendidas por abuso o infracciones<\/p><\/li><li data-start=\"2857\" data-end=\"2890\"><p data-start=\"2859\" data-end=\"2890\">Uso excesivo o profesional<\/p><\/li><li data-start=\"2891\" data-end=\"2938\"><p data-start=\"2893\" data-end=\"2938\">Compras realizadas con descuentos o promociones<\/p><\/li><li data-start=\"2939\" data-end=\"2968\"><p data-start=\"2941\" data-end=\"2968\">Servicios personalizados o manuales<\/p><\/li><\/ul><hr data-start=\"2970\" data-end=\"2973\"><h3 data-start=\"2975\" data-end=\"3004\">5. C\u00f3mo solicitar un reembolso<\/h3><p data-start=\"3006\" data-end=\"3064\">Para solicitar un reembolso, debes ponerte en contacto con nuestro equipo de soporte en:<\/p><p data-start=\"3066\" data-end=\"3092\">Correo electr\u00f3nico: <strong data-start=\"3073\" data-end=\"3092\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3075\" data-end=\"3090\">info@convert24.co<\/a><\/strong><\/p><p data-start=\"3094\" data-end=\"3106\">Y proporcionar:<\/p><ul data-start=\"3108\" data-end=\"3188\"><li data-start=\"3108\" data-end=\"3121\"><p data-start=\"3110\" data-end=\"3121\">Nombre completo<\/p><\/li><li data-start=\"3122\" data-end=\"3139\"><p data-start=\"3124\" data-end=\"3139\">Correo electr\u00f3nico de la cuenta<\/p><\/li><li data-start=\"3140\" data-end=\"3161\"><p data-start=\"3142\" data-end=\"3161\">Tipo de suscripci\u00f3n<\/p><\/li><li data-start=\"3162\" data-end=\"3188\"><p data-start=\"3164\" data-end=\"3188\">Motivo de la solicitud<\/p><\/li><\/ul><p data-start=\"3190\" data-end=\"3262\">Es posible que solicitemos informaci\u00f3n adicional para verificar tu identidad y uso.<\/p><hr data-start=\"3264\" data-end=\"3267\"><h3 data-start=\"3269\" data-end=\"3296\">6. Tramitaci\u00f3n de los reembolsos<\/h3><p data-start=\"3298\" data-end=\"3394\">Si se aprueba, los reembolsos se tramitar\u00e1n en un plazo de 5 a 10 d\u00edas h\u00e1biles al m\u00e9todo de pago original.<\/p><p data-start=\"3396\" data-end=\"3485\">Las comisiones del procesador de pagos, las comisiones de transacci\u00f3n y los costes de cambio de divisas no son reembolsables.<\/p><hr data-start=\"3487\" data-end=\"3490\"><h3 data-start=\"3492\" data-end=\"3509\">7. Contracargos<\/h3><p data-start=\"3511\" data-end=\"3620\">Iniciar una contracargo sin antes ponerte en contacto con nuestro equipo de soporte constituye un incumplimiento de esta pol\u00edtica de reembolso.<\/p><p data-start=\"3622\" data-end=\"3729\">Nos reservamos el derecho de suspender tu cuenta y recuperar cualquier tarifa administrativa y de contracargo asociada.<\/p><hr data-start=\"3731\" data-end=\"3734\"><h3 data-start=\"3736\" data-end=\"3754\">8. Abuso de la pol\u00edtica<\/h3><p data-start=\"3756\" data-end=\"3819\">Nos reservamos el derecho de rechazar cualquier solicitud de reembolso si detectamos:<\/p><ul data-start=\"3821\" data-end=\"3936\"><li data-start=\"3821\" data-end=\"3849\"><p data-start=\"3823\" data-end=\"3849\">intentos de reembolso repetidos<\/p><\/li><li data-start=\"3850\" data-end=\"3871\"><p data-start=\"3852\" data-end=\"3871\">cuentas m\u00faltiples<\/p><\/li><li data-start=\"3872\" data-end=\"3899\"><p data-start=\"3874\" data-end=\"3899\">patrones de uso anormales<\/p><\/li><li data-start=\"3900\" data-end=\"3936\"><p data-start=\"3902\" data-end=\"3936\">comportamiento fraudulento o de mala fe<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: 2026 Esta pol\u00edtica de reembolso se aplica a todos los servicios proporcionados por Digital24 (\u201cEmpresa\u201d, 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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