{"id":664,"date":"2026-01-26T16:49:44","date_gmt":"2026-01-26T16:49:44","guid":{"rendered":"https:\/\/convert24.co\/refund-policy\/"},"modified":"2026-03-11T11:41:29","modified_gmt":"2026-03-11T11:41:29","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/convert24.co\/fr\/refund_policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"664\" class=\"elementor elementor-664 elementor-209\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413412f8 e-flex e-con-boxed e-con e-parent\" data-id=\"413412f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145aaab0 elementor-widget elementor-widget-text-editor\" data-id=\"145aaab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"996\" data-end=\"1016\">Derni\u00e8re mise \u00e0 jour : 2026<\/p><p data-start=\"1018\" data-end=\"1166\">Cette politique de remboursement s&rsquo;applique \u00e0 tous les services fournis par Digital24 (\u00ab&nbsp;Soci\u00e9t\u00e9&nbsp;\u00bb, \u00ab&nbsp;nous&nbsp;\u00bb, \u00ab&nbsp;notre&nbsp;\u00bb) via <a class=\"decorated-link\" href=\"https:\/\/website.co\" target=\"_new\" rel=\"noopener\" data-start=\"1131\" data-end=\"1149\">https:\/\/convert24.co<\/a> (le \u00ab&nbsp;Service&nbsp;\u00bb).<\/p><p data-start=\"1168\" data-end=\"1298\">En achetant un essai ou un abonnement, tu acceptes cette politique de remboursement en plus de nos conditions d&rsquo;utilisation et conditions d&rsquo;abonnement.<\/p><hr data-start=\"1300\" data-end=\"1303\"><h3 data-start=\"1305\" data-end=\"1354\">1. Services num\u00e9riques et droit de r\u00e9tractation de l&rsquo;UE<\/h3><p data-start=\"1356\" data-end=\"1426\">Nos services sont des services num\u00e9riques fournis imm\u00e9diatement apr\u00e8s l&rsquo;achat.<\/p><p data-start=\"1428\" data-end=\"1705\">Conform\u00e9ment \u00e0 l&rsquo;article 16 de la directive 2011\/83\/UE, en commen\u00e7ant \u00e0 utiliser le Service, tu consens express\u00e9ment \u00e0 l&rsquo;ex\u00e9cution imm\u00e9diate du service num\u00e9rique et reconnais que tu perds ainsi ton droit de r\u00e9tractation l\u00e9gal une fois que le Service a \u00e9t\u00e9 consult\u00e9 ou utilis\u00e9.<\/p><p data-start=\"1707\" data-end=\"1780\">Par cons\u00e9quent, une fois que le Service a d\u00e9marr\u00e9, aucun remboursement n&rsquo;est l\u00e9galement requis.<\/p><hr data-start=\"1782\" data-end=\"1785\"><h3 data-start=\"1787\" data-end=\"1803\">2. Essai payant<\/h3><p data-start=\"1805\" data-end=\"1841\">L&rsquo;essai de 7 jours est un <strong data-start=\"1826\" data-end=\"1840\">essai payant<\/strong>.<\/p><p data-start=\"1843\" data-end=\"1947\">En commen\u00e7ant l&rsquo;essai, tu acceptes d&rsquo;\u00eatre factur\u00e9 imm\u00e9diatement pour les frais d&rsquo;essai affich\u00e9s sur la page de paiement.<\/p><p data-start=\"1949\" data-end=\"2012\">Les frais d&rsquo;essai sont <strong data-start=\"1966\" data-end=\"2011\">non remboursables une fois l&rsquo;essai commenc\u00e9<\/strong>.<\/p><hr data-start=\"2014\" data-end=\"2017\"><h3 data-start=\"2019\" data-end=\"2063\">3. Remboursements volontaires (geste commercial)<\/h3><p data-start=\"2065\" data-end=\"2210\">Nonobstant ce qui pr\u00e9c\u00e8de, Digital24 peut, \u00e0 sa seule discr\u00e9tion, accorder un remboursement \u00e0 titre de geste commercial dans les conditions suivantes&nbsp;:<\/p><p data-start=\"2212\" data-end=\"2245\">Toutes les conditions suivantes doivent \u00eatre remplies&nbsp;:<\/p><ul data-start=\"2247\" data-end=\"2513\"><li data-start=\"2247\" data-end=\"2316\"><p data-start=\"2249\" data-end=\"2316\">La demande de remboursement est faite dans les 14 jours suivant l&rsquo;achat initial<\/p><\/li><li data-start=\"2317\" data-end=\"2356\"><p data-start=\"2319\" data-end=\"2356\">C&rsquo;est ton premier achat chez nous<\/p><\/li><li data-start=\"2357\" data-end=\"2412\"><p data-start=\"2359\" data-end=\"2412\">Ton compte n&rsquo;a jamais re\u00e7u de remboursement<\/p><\/li><li data-start=\"2413\" data-end=\"2458\"><p data-start=\"2415\" data-end=\"2458\">Le Service n&rsquo;a pas \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re excessive<\/p><\/li><li data-start=\"2459\" data-end=\"2513\"><p data-start=\"2461\" data-end=\"2513\">Aucun abus, fraude ou comportement de mauvaise foi n&rsquo;est d\u00e9tect\u00e9<\/p><\/li><\/ul><p data-start=\"2515\" data-end=\"2604\">Le respect de ces conditions ne garantit pas un remboursement. Toutes les demandes sont examin\u00e9es manuellement. <\/p><hr data-start=\"2606\" data-end=\"2609\"><h3 data-start=\"2611\" data-end=\"2637\">4. Cas non remboursables<\/h3><p data-start=\"2639\" data-end=\"2690\">Les remboursements ne seront pas accord\u00e9s dans les cas suivants&nbsp;:<\/p><ul data-start=\"2692\" data-end=\"2968\"><li data-start=\"2692\" data-end=\"2706\"><p data-start=\"2694\" data-end=\"2706\">Frais d&rsquo;essai<\/p><\/li><li data-start=\"2707\" data-end=\"2732\"><p data-start=\"2709\" data-end=\"2732\">Renouvellements d&rsquo;abonnement<\/p><\/li><li data-start=\"2733\" data-end=\"2760\"><p data-start=\"2735\" data-end=\"2760\">Annulations oubli\u00e9es<\/p><\/li><li data-start=\"2761\" data-end=\"2793\"><p data-start=\"2763\" data-end=\"2793\">P\u00e9riodes d&rsquo;abonnement partielles<\/p><\/li><li data-start=\"2794\" data-end=\"2809\"><p data-start=\"2796\" data-end=\"2809\">Temps inutilis\u00e9<\/p><\/li><li data-start=\"2810\" data-end=\"2856\"><p data-start=\"2812\" data-end=\"2856\">Comptes suspendus pour abus ou violations<\/p><\/li><li data-start=\"2857\" data-end=\"2890\"><p data-start=\"2859\" data-end=\"2890\">Utilisation excessive ou professionnelle<\/p><\/li><li data-start=\"2891\" data-end=\"2938\"><p data-start=\"2893\" data-end=\"2938\">Achats effectu\u00e9s avec des r\u00e9ductions ou des promotions<\/p><\/li><li data-start=\"2939\" data-end=\"2968\"><p data-start=\"2941\" data-end=\"2968\">Services personnalis\u00e9s ou manuels<\/p><\/li><\/ul><hr data-start=\"2970\" data-end=\"2973\"><h3 data-start=\"2975\" data-end=\"3004\">5. Comment demander un remboursement<\/h3><p data-start=\"3006\" data-end=\"3064\">Pour demander un remboursement, tu dois contacter notre \u00e9quipe d&rsquo;assistance \u00e0&nbsp;:<\/p><p data-start=\"3066\" data-end=\"3092\">E-mail&nbsp;: <strong data-start=\"3073\" data-end=\"3092\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3075\" data-end=\"3090\">info@convert24.co<\/a><\/strong><\/p><p data-start=\"3094\" data-end=\"3106\">Et fournir&nbsp;:<\/p><ul data-start=\"3108\" data-end=\"3188\"><li data-start=\"3108\" data-end=\"3121\"><p data-start=\"3110\" data-end=\"3121\">Nom complet<\/p><\/li><li data-start=\"3122\" data-end=\"3139\"><p data-start=\"3124\" data-end=\"3139\">Adresse e-mail du compte<\/p><\/li><li data-start=\"3140\" data-end=\"3161\"><p data-start=\"3142\" data-end=\"3161\">Type d&rsquo;abonnement<\/p><\/li><li data-start=\"3162\" data-end=\"3188\"><p data-start=\"3164\" data-end=\"3188\">Motif de la demande<\/p><\/li><\/ul><p data-start=\"3190\" data-end=\"3262\">Nous pouvons demander des informations suppl\u00e9mentaires pour v\u00e9rifier ton identit\u00e9 et ton utilisation.<\/p><hr data-start=\"3264\" data-end=\"3267\"><h3 data-start=\"3269\" data-end=\"3296\">6. Traitement des remboursements<\/h3><p data-start=\"3298\" data-end=\"3394\">En cas d&rsquo;approbation, les remboursements seront trait\u00e9s dans un d\u00e9lai de 5 \u00e0 10 jours ouvrables selon le mode de paiement initial.<\/p><p data-start=\"3396\" data-end=\"3485\">Les frais de traitement des paiements, les frais de transaction et les co\u00fbts de change ne sont pas remboursables.<\/p><hr data-start=\"3487\" data-end=\"3490\"><h3 data-start=\"3492\" data-end=\"3509\">7. R\u00e9trofacturations<\/h3><p data-start=\"3511\" data-end=\"3620\">Lancer une r\u00e9trofacturation sans contacter au pr\u00e9alable notre \u00e9quipe d&rsquo;assistance constitue une violation de cette politique de remboursement.<\/p><p data-start=\"3622\" data-end=\"3729\">Nous nous r\u00e9servons le droit de suspendre ton compte et de recouvrer tous les frais administratifs et de r\u00e9trofacturation associ\u00e9s.<\/p><hr data-start=\"3731\" data-end=\"3734\"><h3 data-start=\"3736\" data-end=\"3754\">8. Abus de la politique<\/h3><p data-start=\"3756\" data-end=\"3819\">Nous nous r\u00e9servons le droit de refuser toute demande de remboursement si nous d\u00e9tectons&nbsp;:<\/p><ul data-start=\"3821\" data-end=\"3936\"><li data-start=\"3821\" data-end=\"3849\"><p data-start=\"3823\" data-end=\"3849\">tentatives de remboursement r\u00e9p\u00e9t\u00e9es<\/p><\/li><li data-start=\"3850\" data-end=\"3871\"><p data-start=\"3852\" data-end=\"3871\">comptes multiples<\/p><\/li><li data-start=\"3872\" data-end=\"3899\"><p data-start=\"3874\" data-end=\"3899\">sch\u00e9mas d&rsquo;utilisation anormaux<\/p><\/li><li data-start=\"3900\" data-end=\"3936\"><p data-start=\"3902\" data-end=\"3936\">comportement frauduleux ou de mauvaise foi<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 2026 Cette politique de remboursement s&rsquo;applique \u00e0 tous les services fournis par Digital24 (\u00ab&nbsp;Soci\u00e9t\u00e9&nbsp;\u00bb, \u00ab&nbsp;nous&nbsp;\u00bb, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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