{"id":650,"date":"2026-01-26T16:49:44","date_gmt":"2026-01-26T16:49:44","guid":{"rendered":"https:\/\/convert24.co\/refund-policy\/"},"modified":"2026-03-11T11:41:29","modified_gmt":"2026-03-11T11:41:29","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/convert24.co\/nl\/refund_policy\/","title":{"rendered":"Restitutiebeleid"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"650\" class=\"elementor elementor-650 elementor-209\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413412f8 e-flex e-con-boxed e-con e-parent\" data-id=\"413412f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145aaab0 elementor-widget elementor-widget-text-editor\" data-id=\"145aaab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"996\" data-end=\"1016\">Laatst bijgewerkt: 2026<\/p><p data-start=\"1018\" data-end=\"1166\">Dit terugbetalingsbeleid is van toepassing op alle diensten die worden geleverd door Digital24 (&#8220;Bedrijf&#8221;, &#8220;wij&#8221;, &#8220;ons&#8221;, &#8220;onze&#8221;) via <a class=\"decorated-link\" href=\"https:\/\/website.co\" target=\"_new\" rel=\"noopener\" data-start=\"1131\" data-end=\"1149\">https:\/\/convert24.co<\/a> (de &#8220;Dienst&#8221;).<\/p><p data-start=\"1168\" data-end=\"1298\">Door een proefperiode of abonnement aan te schaffen, ga je akkoord met dit Restitutiebeleid naast onze Servicevoorwaarden en Abonnementsvoorwaarden.<\/p><hr data-start=\"1300\" data-end=\"1303\"><h3 data-start=\"1305\" data-end=\"1354\">1. Digitale Diensten en EU Herroepingsrecht<\/h3><p data-start=\"1356\" data-end=\"1426\">Onze diensten zijn digitale diensten die direct na aankoop worden geleverd.<\/p><p data-start=\"1428\" data-end=\"1705\">Volgens Artikel 16 van Richtlijn 2011\/83\/EU stem je door het gebruik van de Dienst uitdrukkelijk in met de directe uitvoering van de digitale dienst en erken je dat je daarmee je wettelijk herroepingsrecht verliest zodra de Dienst is gebruikt of benaderd.<\/p><p data-start=\"1707\" data-end=\"1780\">Daarom zijn er, zodra de Dienst is gestart, wettelijk geen restituties vereist.<\/p><hr data-start=\"1782\" data-end=\"1785\"><h3 data-start=\"1787\" data-end=\"1803\">2. Betaalde Proefperiode<\/h3><p data-start=\"1805\" data-end=\"1841\">De proefperiode van 7 dagen is een <strong data-start=\"1826\" data-end=\"1840\">betaalde proefperiode<\/strong>.<\/p><p data-start=\"1843\" data-end=\"1947\">Door de proefperiode te starten, ga je ermee akkoord dat het proefbedrag dat op de betaalpagina wordt getoond direct in rekening wordt gebracht.<\/p><p data-start=\"1949\" data-end=\"2012\">Het proefbedrag is <strong data-start=\"1966\" data-end=\"2011\">niet restitueerbaar zodra de proefperiode is gestart<\/strong>.<\/p><hr data-start=\"2014\" data-end=\"2017\"><h3 data-start=\"2019\" data-end=\"2063\">3. Vrijwillige Restituties (Commercieel Gebaar)<\/h3><p data-start=\"2065\" data-end=\"2210\">Niettegenstaande het bovenstaande kan Digital24, naar eigen goeddunken, een restitutie verlenen als commercieel gebaar onder de volgende voorwaarden:<\/p><p data-start=\"2212\" data-end=\"2245\">Aan alle volgende voorwaarden moet worden voldaan:<\/p><ul data-start=\"2247\" data-end=\"2513\"><li data-start=\"2247\" data-end=\"2316\"><p data-start=\"2249\" data-end=\"2316\">Het verzoek tot restitutie wordt binnen 14 dagen na de eerste aankoop gedaan<\/p><\/li><li data-start=\"2317\" data-end=\"2356\"><p data-start=\"2319\" data-end=\"2356\">Dit is je eerste aankoop bij ons<\/p><\/li><li data-start=\"2357\" data-end=\"2412\"><p data-start=\"2359\" data-end=\"2412\">Je account heeft nog nooit eerder een restitutie ontvangen<\/p><\/li><li data-start=\"2413\" data-end=\"2458\"><p data-start=\"2415\" data-end=\"2458\">De Dienst is niet overmatig gebruikt<\/p><\/li><li data-start=\"2459\" data-end=\"2513\"><p data-start=\"2461\" data-end=\"2513\">Er is geen misbruik, fraude of gedrag te kwader trouw geconstateerd<\/p><\/li><\/ul><p data-start=\"2515\" data-end=\"2604\">Het voldoen aan deze voorwaarden garandeert geen restitutie. Alle verzoeken worden handmatig beoordeeld. <\/p><hr data-start=\"2606\" data-end=\"2609\"><h3 data-start=\"2611\" data-end=\"2637\">4. Niet-Restitueerbare Gevallen<\/h3><p data-start=\"2639\" data-end=\"2690\">In de volgende gevallen wordt geen restitutie verleend:<\/p><ul data-start=\"2692\" data-end=\"2968\"><li data-start=\"2692\" data-end=\"2706\"><p data-start=\"2694\" data-end=\"2706\">Proefperiodekosten<\/p><\/li><li data-start=\"2707\" data-end=\"2732\"><p data-start=\"2709\" data-end=\"2732\">Abonnementsvernieuwingen<\/p><\/li><li data-start=\"2733\" data-end=\"2760\"><p data-start=\"2735\" data-end=\"2760\">Vergeten opzeggingen<\/p><\/li><li data-start=\"2761\" data-end=\"2793\"><p data-start=\"2763\" data-end=\"2793\">Gedeeltelijke abonnementsperioden<\/p><\/li><li data-start=\"2794\" data-end=\"2809\"><p data-start=\"2796\" data-end=\"2809\">Ongebruikte tijd<\/p><\/li><li data-start=\"2810\" data-end=\"2856\"><p data-start=\"2812\" data-end=\"2856\">Accounts die zijn opgeschort wegens misbruik of overtredingen<\/p><\/li><li data-start=\"2857\" data-end=\"2890\"><p data-start=\"2859\" data-end=\"2890\">Overmatig of professioneel gebruik<\/p><\/li><li data-start=\"2891\" data-end=\"2938\"><p data-start=\"2893\" data-end=\"2938\">Aankopen gedaan met kortingen of promoties<\/p><\/li><li data-start=\"2939\" data-end=\"2968\"><p data-start=\"2941\" data-end=\"2968\">Aangepaste of handmatige diensten<\/p><\/li><\/ul><hr data-start=\"2970\" data-end=\"2973\"><h3 data-start=\"2975\" data-end=\"3004\">5. Hoe een Restitutie Aan te Vragen<\/h3><p data-start=\"3006\" data-end=\"3064\">Om een restitutie aan te vragen, moet je contact opnemen met ons supportteam via:<\/p><p data-start=\"3066\" data-end=\"3092\">E-mail: <strong data-start=\"3073\" data-end=\"3092\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3075\" data-end=\"3090\">info@convert24.co<\/a><\/strong><\/p><p data-start=\"3094\" data-end=\"3106\">En verstrek:<\/p><ul data-start=\"3108\" data-end=\"3188\"><li data-start=\"3108\" data-end=\"3121\"><p data-start=\"3110\" data-end=\"3121\">Volledige naam<\/p><\/li><li data-start=\"3122\" data-end=\"3139\"><p data-start=\"3124\" data-end=\"3139\">E-mailadres van account<\/p><\/li><li data-start=\"3140\" data-end=\"3161\"><p data-start=\"3142\" data-end=\"3161\">Type abonnement<\/p><\/li><li data-start=\"3162\" data-end=\"3188\"><p data-start=\"3164\" data-end=\"3188\">Reden voor het verzoek<\/p><\/li><\/ul><p data-start=\"3190\" data-end=\"3262\">We kunnen aanvullende informatie vragen om je identiteit en gebruik te verifi\u00ebren.<\/p><hr data-start=\"3264\" data-end=\"3267\"><h3 data-start=\"3269\" data-end=\"3296\">6. Verwerking van Restituties<\/h3><p data-start=\"3298\" data-end=\"3394\">Indien goedgekeurd, worden restituties binnen 5-10 werkdagen verwerkt naar de oorspronkelijke betaalmethode.<\/p><p data-start=\"3396\" data-end=\"3485\">Betalingsverwerkerkosten, transactiekosten en wisselkoerskosten zijn niet restitueerbaar.<\/p><hr data-start=\"3487\" data-end=\"3490\"><h3 data-start=\"3492\" data-end=\"3509\">7. Chargebacks<\/h3><p data-start=\"3511\" data-end=\"3620\">Het initi\u00ebren van een chargeback zonder eerst contact op te nemen met ons supportteam vormt een schending van dit Restitutiebeleid.<\/p><p data-start=\"3622\" data-end=\"3729\">We behouden ons het recht voor om je account op te schorten en eventuele bijbehorende administratie- en chargebackkosten te verhalen.<\/p><hr data-start=\"3731\" data-end=\"3734\"><h3 data-start=\"3736\" data-end=\"3754\">8. Misbruik van Beleid<\/h3><p data-start=\"3756\" data-end=\"3819\">We behouden ons het recht voor om een restitutieaanvraag te weigeren als we het volgende constateren:<\/p><ul data-start=\"3821\" data-end=\"3936\"><li data-start=\"3821\" data-end=\"3849\"><p data-start=\"3823\" data-end=\"3849\">herhaalde restitutiepogingen<\/p><\/li><li data-start=\"3850\" data-end=\"3871\"><p data-start=\"3852\" data-end=\"3871\">meerdere accounts<\/p><\/li><li data-start=\"3872\" data-end=\"3899\"><p data-start=\"3874\" data-end=\"3899\">abnormale gebruikspatronen<\/p><\/li><li data-start=\"3900\" data-end=\"3936\"><p data-start=\"3902\" data-end=\"3936\">frauduleus gedrag of gedrag te kwader trouw<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Laatst bijgewerkt: 2026 Dit terugbetalingsbeleid is van toepassing op alle diensten die worden geleverd door Digital24 (&#8220;Bedrijf&#8221;, &#8220;wij&#8221;, &#8220;ons&#8221;, &#8220;onze&#8221;) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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