Last updated: 2026
This Privacy Policy describes how Digital24 LTD (“Company”, “we”, “us”, “our”) collects, uses, and protects your personal data when you access or use https://convert24.co (the “Service”).
Digital24 LTD is the Data Controller within the meaning of the General Data Protection Regulation (GDPR).
1. Personal Data We Collect
1.1 Information You Provide
When you create an account or use the Service, we may collect:
Name
Email address
Account credentials
Subscription status
1.2 Payment Information
Payments are processed securely by Stripe.
We do not store or process full credit or debit card numbers.
Stripe acts as an independent data controller for payment data.
Stripe Privacy Policy: https://stripe.com/privacy
1.3 Device and Usage Information
We automatically collect limited technical data, including:
IP address
Browser type
Device type
Approximate location (country)
Usage data related to interaction with the Service
1.4 Uploaded Files
When you upload files for conversion:
Files are processed solely for providing the Service.
All uploaded files are deleted within 24 hours.
We do not permanently store user files.
2. Legal Bases for Processing (GDPR Art. 6)
We process personal data on the following legal bases:
Contract performance (Art. 6(1)(b)) – to provide the Service.
Legal obligation (Art. 6(1)(c)) – compliance with tax and accounting obligations.
Legitimate interest (Art. 6(1)(f)) – fraud prevention, security, system integrity.
Consent (Art. 6(1)(a)) – cookies, analytics, advertising technologies.
3. How We Use Your Data
We use personal data to:
Create and manage user accounts
Process subscriptions and payments
Provide technical file conversion services
Send transactional emails (account creation, payment confirmation, service notifications)
Ensure security and prevent abuse
Improve system performance
We do not send marketing newsletters or promotional emails.
4. Cookies and Tracking Technologies
We use the following analytics and tracking tools:
– Google Analytics
– Google Ads
– Microsoft Clarity
These services help us understand how users interact with the Service, analyze usage patterns, improve user experience, and optimize performance.
Microsoft Clarity provides session recordings and heatmaps that allow us to observe user interactions such as mouse movements, scrolling behavior, and navigation patterns. These recordings do not intentionally collect sensitive personal data and are used solely for service improvement purposes.
Cookies and tracking technologies are used only with your consent where required by law.
You can manage or withdraw cookie consent via your browser settings or our cookie banner.
Microsoft Privacy Policy: https://privacy.microsoft.com
Google Privacy Policy: https://policies.google.com/privacy
5. Sharing of Personal Data
We may share personal data with trusted third-party providers, including:
Stripe – payment processing
Bubble.io / AWS – hosting and infrastructure
External file conversion providers – file processing
Google – analytics and advertising
Customer support providers
Legal authorities when required by law
These providers act as data processors and process data only under our instructions.
We never sell your personal data.
6. Third-Party File Processing
To provide file conversion services, we use external file processing APIs.
By using the Service, you acknowledge that your uploaded files may be transmitted to third-party processors solely for technical conversion purposes.
These providers act as data processors and are contractually bound to process data only on our behalf.
7. International Data Transfers
Some of our service providers (including Stripe, Google, Bubble/AWS, and file conversion APIs) may be located outside the European Union.
Where personal data is transferred outside the EU, such transfers are protected by appropriate safeguards, including:
Standard Contractual Clauses (SCC) approved by the European Commission
Adequacy decisions where applicable
8. Data Retention
We retain personal data only for as long as necessary to provide the Service and comply with legal obligations.
8.1 Uploaded Files
All uploaded files are automatically deleted within 24 hours.
8.2 Account Data
Account-related data (such as email address and subscription status) is retained for as long as your account remains active.
You may request deletion of your account at any time.
8.3 Payment Data
We do not store full payment card details. Payment data is stored and managed by Stripe in accordance with their own legal obligations.
8.4 Technical and Security Data
We may temporarily process limited technical data for security, fraud prevention, and system integrity. Such data is retained only for the minimum period necessary.
9. Your Rights Under GDPR
You have the right to:
Access your personal data
Rectify inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at:
info@convert24.co
10. Data Security
We implement appropriate technical and organizational security measures, including:
Encrypted connections (HTTPS)
Secure cloud infrastructure
Restricted internal access
However, no online system can be guaranteed 100% secure.
11. Children’s Data
The Service is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes.
Continued use of the Service constitutes acceptance of the updated policy.
13. Contact
Digital24 LTD
Kemp House, 160 City Road, London
London, London EC1V 2NX
England
Email: info@convert24.co